What is TiM?

TiM is the first choice for multi tenant administration of the CUCM, BE6K, BE7K, CUPS and Unity Connection. Even end users are able to configure their own settings. TiM manages small and huge CUCM installations. The complexity and therefore your costs get dramatically reduced. TiM is based on LINUX, the most modern web technology and is installed in no time!

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TiM Rescue

Emergency Mapping

  • Emergency detection through CURRI
  • Location detection through the IP address of a calling device
  • Replacing of the calling phone number by a location based phone number
  • Location based phone number can be recalled
  • Email notification of an incoming emergency
  • Configurable emergency numbers
  • Definition of locations through IP subnet grouping

In case of emergency, TiM emergency mapping provides the ability to stock phone numbers of any location with location based, geographic localisable phone numbers.


  • Creation of alarm groups (including phones and jabber clients) based on TiM groups
  • Trigger an alarm via XML service or jabber webtab
  • Alarming of an alarm group via audio signal, multicast, display of messages in jabber client/phone, email or REST call
  • Automatic import of alarm groups via CSV file

TiM evacuation allows the triggering of an alaram from any phone or jabber within a TiM group or an IP subnet. Immediatly alerting of all phones and jabber clients in this group. This takes place through a text message (jabber) or a text message and alerting/announcement (audio) on the phones.

IP Subnet Grouping

  • Definition of subnets via CIDR

Grouping all phones and jabber of an IP subnet. This alarming can not only happen via TiM groups but via defined IP subnets. Especially in case of fire, evacuation or terrorism alrms, targeted information can be distributed on IP subnet level (building/floor).

Alarm Module

  • Silent panic alert (call for help)
  • Makes it possible to set any recipient(s)
  • Additional text information on devices

The Alarm Module is an XML service that can be used to establish a voice connection to a number of phones (defined by you) by pressing a key on your Cisco IP phone. Once the key is pressed, the target devices will show a message (defined by you) on the display, activate their loudspeakers, and reproduce the conversation at the source device in realtime. This feature is also ideal for announcements and warnings, among other applications.

User Localization (as of Q3/2016)

Localization finds people up to room level in emergency cases, especially in nomadic use scenarios. An IP phone service saves the actual room number of the user at profile login. In case of an emergency call from this phone, this information is immediately send to the reception desk to accompany the ambulance without delay to emergency ends.

TiM Admin

Provides important CUCM features

Batch Modul

  • XML script-based automation
  • Make batch changes using the batch converter
  • Connect to third-party systems via the REST interface

The Batch Module makes it possible to sequentially execute various commands using an XML script. It can be used, for example, to create, edit, and delete specific elements (devices, profiles, numbers, users, hunt pilots), as well as to run various other tasks, such as mapping devices and profiles to users, testing alarms, sending text messages to devices, enabling and disabling line groups, etc. Moreover, batch jobs can be started either manually or as scheduled using Cronjob. Finally, every time a batch job is run, the system will generate a detailed log that will be stored in TiM for up to 30 days and that can optionally be sent by e-mail automatically.

CUCM Multi-Tenant

  • Hunt pilot, hunt list and line group
  • CTI route point
  • Intercom calling search space / route partition / directory number
  • Directory number, call park, meet me, translation pattern, router pattern, call pickup groups
  • Device pool
  • Route partition, calling search space, route group / list

The CUCM Multi-Tenant module provides multitenant management of the following elements of the cisco unified communications manager:


  • Multi-cluster management
  • Multi-version: All CUCM versions from 6.13 up to and including 10.0 can be run using a single TiM server

The Multi-Cluster module can be used to manage multiple CUCM clusters using a single TiM server. In other words, TiM now offers a user interface, featuring multi-tenant capabilitiy, that can cover more than one cluster. The CUCM Manager in TiM has been expanded accordingly, and the ability to select a specific CUCM has been added to multiple parts of the TiM user interface.


  • LDAP connections for importing users

The LDAP module can be used to create any number of LDAP or Active Directory connections in TiM. In addition, it uses mapping assignments that make it possible to import all the users in LDAP or in the Active Directory system into TiM and CUCM. During the import process, the LDAP server's tree structure is reproduced in TiM with the help of groups.


  • Create custom reports
  • Automatically sent after a set time (Cronjob)
  • Export to third-party systems

The Reporting module can be used to create, edit, delete, copy, and move reports from the modules available in TiM. The corresponding data records, search parameters, parameter names, order, and sorting can be selected freely, and reports can be exported in any of the following formats: Excel / PDF / XML / CSV. Moreover, the Cronjob / scheduler module can be used to automatically generate reports and send them by e-mail.

Single Number Reach Management

  • Create, edit, search for, delete, and move remote destination profiles and remote destinations

The Single Number Reach Management module can be used to create, edit, search for, delete, and move CUCM remote destination profiles and remote destinations using the TiM user interface. Finally, the use of rights and roles, combined with multi-tenant capabilitiy, makes it possible to configure access - and the type of access - to individual remote destination profiles and remote destinations.

Text Messaging

  • Send alarms, messages, and warnings
  • Group messages

The Text Messaging module can be used to send text messages to a single device or to any number of devices. These messages (and target devices) can be saved in the module and sent again at a later point in time.

Custom fields

  • Custom information fields
  • Additional elements not found in CUCM
  • Fill out fields with information from LDAP directories

Custom fields open a wide variety of options for adding additional contents to TiM. In the group manager, custom fields can be defined for nearly every element from CUCM, and can be optionally inherited by the corresponding subgroups as well. Moreover, custom fields can be added manually, by importing a file, or from an LDAP directory.

TiM HelpDesk

Reduces the support costs of your CUCM

Huntgroup Management

  • Manage the hunt pilot configuration intuitively
  • Tree structure format
  • Numbers and associations can be found quickly

The Huntgroup Management module includes access to the hunt pilot, hunt list, and line group manager. In addition, it can be used to create, edit, search for, delete, and move CUCM hunt pilots, hunt lists, and line groups using the TiM user interface. It is designed with a tree structure that clearly shows how the various elements interact, as well as how data is mapped. In fact, the module can be used to edit how the following are mapped: numbers to line groups, line groups to hunt lists, and hunt lists to hunt pilots.


  • Cisco unified communications manager
  • Unified presence
  • Unity connection

The provisioning allows management of devices, profiles and numbers of the Cisco unified communications manager. In addition user based configurations can be done in unified presence and unity connection.

Device Remote-Control

  • Transmit display information, including the keypad
  • Remotely control phones, including key presses
  • Configurable access permissions
  • Limited-time access based on authorization granted by end user

Device Remote-Control enables authorized users to remotely control a device via TiM. For this purpose, there is a separate user interface that can be used with the mouse and that will be based on the device being controlled. When using device remote control, key presses are transmitted to the device in realtime and responses can be seen on the screenshot shown by the user interface.

Recycle Bin

  • Restore deleted elements
  • Prevents having to do full CUCM rollbacks

The Recycle Bin module in TiM can be used to restore data deleted in TiM or in CUCM. Elements remain in the Cycle Bin for up to 30 days before being permanently deleted from the system.

Wizard / Templates

  • Reliably delegate tasks
  • Daily business changes without CUCM skills
  • Easily create your own wizards
  • Customize in minutes

The Template Manager module can be used to create, edit, search for, delete, and move templates for users, numbers, devices, profiles, route patterns, translation patterns, and Presence users. These templates can be used in the Import module, in the Wizard, and for easily creating the corresponding elements.

TiM Attendant Console

Find the right conversation partner with the TiM Attendant Console. Certainly browser-based.

TiM Attendant Console

  • Fast and intuitive text search
  • Unlimited number of queues and attendants
  • Connection to third party systems via REST interface
  • Real time presence state for IM and telephone
  • Time based call forwarding and announcements
  • Keyboard control and visual impaired support

TiM attendant console is a polished attendant console solution that functions completely without the installation of proprietary clients. Just open your browser and get started. It is exclusively based on web standards like HTML, CSS and javascript.

TiM User

Increases productivity of your users


  • Unlimited number of directories per user
  • Private, group, and/or tenant directories
  • Intuitive and with a clear and easy-to-understand layout
  • Used just like a smartphone

Directories are an item used in TiM modules and an XML service that is used as a replacement for the DirectoryService in CUCM. Every user gets their own private directory for their devices and on their TiM user page. Moreover, group directories can be created as well. By using the TiM directory, you will have access to a fully functional and easy-to-administrate system that makes managing contacts and numbers easier than ever before.


  • N-to-M without any technical limitations
  • Takes two minutes to set up
  • Discreet status display
  • VIP list (with vacation pausing)

TiM Manager/Assistant is based on call forwarding and call forwarding override functions, making it more stable and transparent than other well-known alternatives. There are XML services for the simple administration of both manager and assistant. Moreover, TiM supports the N-to-M model within the context of this module. Finally, the settings for this module are configured exclusively in CUCM, so that it is guaranteed to keep working even if the TiM server drops out.

Device management via TiM homepage

  • Activation/Deactivation of second calls
  • Setting Logged Into Hunt Group
  • Managing speed dial buttons (Speed dial button / speed dial button BLF / service url button)
  • Adjust call forwarding

This module allows the end user to manage his devices and profiles in the browser via TiM homepage. Every single management area can be shown individually for every client through rights and role concept.

Jabber Integration

  • Call lists even when Jabber is offline
  • Identical to the list from the phone
  • Includes associated directories

The Jabber Integration module enables users to integrate the TiM directory and call list functions into Cisco Jabber for Windows.

Jabber Integration

  • Call lists even if jabber was offline
  • Identical to the list on the phone
  • Including assigned directories

The jabber integration facilitates the user to implement the TiM directory and TiM call list functions into Cisco jabber for windows.

Reverse Name Resolution

  • Phone number resolution based on directory
  • The corresponding name will be added to the call list
  • Private directory entries are given higher priority

Reverse Name Resolution enables TiM to automatically manage a high-performance directory search index. This makes it possible to implement name resolution, with multi-tenant capabilitiy, both for incoming calls and in global call lists (provided the gateway is configured correctly).

Device Lock Service

  • Phone locking based on personal PINs
  • Admins can unlock devices using the TiM user interface
  • Custom emergency call numbers can still be called when a device is locked

The Device Lock Service is an XML service that users can use to lock their device. More specifically, users can enter a custom sequence of characters (a PIN), after which the device's number will be changed in such a way that it will no longer be possible to use the device to hold a conversation. To unlock their device, users simply have to enter the sequence of characters again. Devices can only be locked by logged-in users, and lockouts cannot be bypassed by restarting a device.

Device Management Service

  • Additional device settings directly on phones
  • Enables end users to change their own busy trigger
  • Call forwarding after a set time, when busy, immediately

Device management is an XML service that enables users to configure settings on their device. These include changing busy triggers, setting call forwarding (immediately, when busy, after a set time), and changing keypad mappings and PINs.

PIN/PW Reset individual

  • Enables users to change their PIN/PW in their user page
  • Eliminates the need to ask admins or the help desk for help

PIN/PW Reset enables users to use their TiM user page to change their PIN and/or password without the help of the help desk.

Single Sign on

  • Single Sign on with SAML 2 via AD FS 2.0 (Windows 2008 R2 Server)

Single Sign on extension for TiM web applikation and TiM jabber integration. Single Sign on is supported with SAML 2 via AD FS 2.0 (Windows 2008 R2 Server).

Change Background Image

  • Increase user acceptance
  • Customize end devices

This module enables authorized users in TiM to change the background image for their devices. In addition, it features an online editor that can be used to modify the image before it is used.

Available at ...