TIM8 Manager/Assistant is a practical assistant suite based on onboard CUCM features without using the Cisco IPMA service. All manager-to-assistant pairings and VIP List for managers are supported. Any number of assistants can be assigned to a manager and vice versa. VIP lists can be maintained directly in the TIM8 Self Care user directory and are used to cancel call redirection to the assistant. If multiple assistants are configured, the call will be redirected to the next free, available assistant. Licensing is based on the number of configured users (regardless of whether manager or assistant).

TIM8 Manager/Assistant is a practical receptionist system. It does not use the Cisco IPMA service. The TIM8 Manager/Assistant can be set up, edited, and deleted via TIM8 Auto Provisioning. Access to the Manager/Assistant functions can be gained via a web browser, the Cisco Jabber/Webex client, or an XML or IP phone service on the phone. If a call is placed to a manager’s phone number in an active Manager/Assistant configuration, the call is forwarded to the first available assistant in the list. The assistant decides how to proceed with the call. All conceivable combinations of managers and assistants are possible (n managers to m assistants -> n:m). In the event that no assistants are logged in, a fallback number can be configured. Using a VIP list, managers can enable the bypassing of automatic call forwarding for specific phone numbers. The VIP list can be maintained by both the manager and the assistant. The same applies to the manager’s directory and call list. Both managers and assistants have extensive control over the status of the manager/assistant routing. The options available to managers and assistants are: enabling/disabling the manager/assistant function, pausing assistants, enabling/disabling the VIP list, and enabling/disabling the Mobility function. If desired, a status window on the corresponding hardphones displays the status of the manager/assistant routing for all configured subscribers. The assistant can see from a corresponding display which assigned manager the call was originally intended for. Licensing is based on the number of configured users (regardless of whether they are managers or assistants).